Privacy Statement
Privacy Policy
This Dutch version is a summary of our privacy policy.
The complete and legally binding version is written in German.
In case of any discrepancies, the German version takes precedence.
Controller
Hotel Buckelhof
Smits van Bakel OG
Schaller 97
6553 See, Austria
E-mail: datenschutz@hotel-buckelhof.com
Website: www.hotel-buckelhof.com
What data do we process?
We only process personal data necessary for your stay or contact with us:
- Name and contact details
- Booking and stay details
- Payment details
- Communication (email / contact form)
This is solely for the purpose of processing your booking or inquiry
Legal obligations
We are obliged to register certain data upon arrival (such as name, date of birth, and nationality).
This data is shared with the competent authorities according to Austrian law.
Payments and administration
For payments and accounting, we process:
- Name
- Address
- Payment details
This data is stored according to the statutory retention period (7 years)
Contact and communication
If you contact us via email or form, we will only use your data to answer your question.
Wifi usage
When using our Wi-Fi network, technical data is temporarily stored, such as:
- IP address
- device data
- connection duration
This data is stored for a maximum of 7 days.
Marketing and newsletter
We only send marketing or newsletters:
- with your consent
- or if you have stayed with us before
You can always unsubscribe via the link in the email.
Data sharing
We only share data if necessary, for example with:
- booking systems (such as RoomRaccoon)
- payment providers
- accountants
- government agencies
Always in accordance with applicable privacy legislation.
Cookies and website
Our website uses cookies for:
- site functionality
- preferences
- statistics
- marketing (if consent given)
Upon your first visit, you can set your preferences and adjust them later via the cookie settings.
Google Hotel Ads
We use Google Hotel Ads via RoomRaccoon.
Technical data (such as IP address and click behaviour) may be processed.
Retention periods
We do not retain data longer than necessary:
- Bookings / administration → 7 years
- Contact inquiries → max. 6 months
- Wifi data → 7 days
- Marketing → until unsubscription
Your rights
You have the right to:
- access
- rectification
- erasure
- restriction
- objection
- data portability
You can contact us for this via:
datenschutz@hotel-buckelhof.com
Complaints
You can lodge a complaint with the Austrian supervisory authority:
Österreichische Datenschutzbehörde
www.dsb.gv.at
Security
We take appropriate measures to protect your data.
Our website is secured with SSL (https)
Changes
We may amend this privacy policy.
The most current version will always be available on our website.